{"id":1396,"date":"2024-09-18T12:22:10","date_gmt":"2024-09-18T16:22:10","guid":{"rendered":"https:\/\/www.cliniqueberio.ca\/traitement-des-plaintes\/"},"modified":"2024-10-16T17:31:05","modified_gmt":"2024-10-16T21:31:05","slug":"customer-complaints-procedure","status":"publish","type":"page","link":"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/","title":{"rendered":"Customer complaints procedure\u00a0"},"content":{"rendered":"<p><strong>Customer complaints procedure\u00a0<\/strong><\/p>\n<p><b>Complaints manager<br \/>\n<\/b>Complaints handling is the responsibility of the manager in charge at each branch. The manager ensures that each complaint is handled in accordance with the established procedure.<\/p>\n<p><b>Filing a complaint<br \/>\n<\/b>All complaints must be submitted in writing, with a clear description of the problem encountered.<\/p>\n<p><b>Acknowledgement of receipt<br \/>\n<\/b>Within seven working days of receipt of the complaint, the manager sends an acknowledgement of receipt to the complainant.<\/p>\n<p><b>Handling process<br \/>\n<\/b>\u2028Once the complaint has been received, the person in charge begins the analysis. The processing of the complaint, i.e. its complete evaluation, must be completed within 30 days of receipt of all the necessary information. If additional time is required, this will be communicated to the complainant. Once the analysis process has been completed, a final, reasoned, written response is sent to the complainant.<\/p>\n<p><b>Recording complaints<br \/>\n<\/b>Each complaint is documented in the patient&#8217;s file and must include:<\/p>\n<ul>\n<li aria-level=\"1\">The written complaint lodged by the complainant, together with the associated details;<\/li>\n<li aria-level=\"1\">The results of the assessment process, including the analysis carried out and supporting documents;<\/li>\n<li aria-level=\"1\">The final written response to the complainant.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Customer complaints procedure\u00a0 Complaints manager Complaints handling is the responsibility of the manager in charge at each branch. The manager ensures that each complaint is handled in accordance with the established procedure. Filing a complaint All complaints must be submitted in writing, with a clear description of the problem encountered. Acknowledgement of receipt Within seven [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1396","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer complaints procedure\u00a0 - Berio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer complaints procedure\u00a0 - Berio\" \/>\n<meta property=\"og:description\" content=\"Customer complaints procedure\u00a0 Complaints manager Complaints handling is the responsibility of the manager in charge at each branch. The manager ensures that each complaint is handled in accordance with the established procedure. Filing a complaint All complaints must be submitted in writing, with a clear description of the problem encountered. Acknowledgement of receipt Within seven [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/\" \/>\n<meta property=\"og:site_name\" content=\"Berio\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-16T21:31:05+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/\",\"url\":\"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/\",\"name\":\"Customer complaints procedure\u00a0 - Berio\",\"isPartOf\":{\"@id\":\"https:\/\/www.cliniqueberio.ca\/#website\"},\"datePublished\":\"2024-09-18T16:22:10+00:00\",\"dateModified\":\"2024-10-16T21:31:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.cliniqueberio.ca\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer complaints procedure\u00a0\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cliniqueberio.ca\/#website\",\"url\":\"https:\/\/www.cliniqueberio.ca\/\",\"name\":\"Berio\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cliniqueberio.ca\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer complaints procedure\u00a0 - Berio","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/","og_locale":"en_US","og_type":"article","og_title":"Customer complaints procedure\u00a0 - Berio","og_description":"Customer complaints procedure\u00a0 Complaints manager Complaints handling is the responsibility of the manager in charge at each branch. The manager ensures that each complaint is handled in accordance with the established procedure. Filing a complaint All complaints must be submitted in writing, with a clear description of the problem encountered. Acknowledgement of receipt Within seven [&hellip;]","og_url":"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/","og_site_name":"Berio","article_modified_time":"2024-10-16T21:31:05+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/","url":"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/","name":"Customer complaints procedure\u00a0 - Berio","isPartOf":{"@id":"https:\/\/www.cliniqueberio.ca\/#website"},"datePublished":"2024-09-18T16:22:10+00:00","dateModified":"2024-10-16T21:31:05+00:00","breadcrumb":{"@id":"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.cliniqueberio.ca\/en\/"},{"@type":"ListItem","position":2,"name":"Customer complaints procedure\u00a0"}]},{"@type":"WebSite","@id":"https:\/\/www.cliniqueberio.ca\/#website","url":"https:\/\/www.cliniqueberio.ca\/","name":"Berio","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cliniqueberio.ca\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.cliniqueberio.ca\/en\/wp-json\/wp\/v2\/pages\/1396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cliniqueberio.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cliniqueberio.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cliniqueberio.ca\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cliniqueberio.ca\/en\/wp-json\/wp\/v2\/comments?post=1396"}],"version-history":[{"count":2,"href":"https:\/\/www.cliniqueberio.ca\/en\/wp-json\/wp\/v2\/pages\/1396\/revisions"}],"predecessor-version":[{"id":1398,"href":"https:\/\/www.cliniqueberio.ca\/en\/wp-json\/wp\/v2\/pages\/1396\/revisions\/1398"}],"wp:attachment":[{"href":"https:\/\/www.cliniqueberio.ca\/en\/wp-json\/wp\/v2\/media?parent=1396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}