{"id":1399,"date":"2024-09-18T12:22:53","date_gmt":"2024-09-18T16:22:53","guid":{"rendered":"https:\/\/www.cliniqueberio.ca\/procedure-de-traitement-des-plaintes-liees-a-la-protection-des-renseignements-personnels\/"},"modified":"2024-10-16T17:36:08","modified_gmt":"2024-10-16T21:36:08","slug":"customer-complaints-procedure-related-to-the-protection-of-personal-information","status":"publish","type":"page","link":"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure-related-to-the-protection-of-personal-information\/","title":{"rendered":"Customer complaints procedure\u00a0related to the protection of personal information"},"content":{"rendered":"<p><strong>Customer complaints procedure\u00a0related to the protection of personal information<\/strong><\/p>\n<p><b>Complaints manager<br \/>\n<\/b>Complaints are handled by the person designated as our clinic&#8217;s Privacy Officer. This person ensures that each complaint is handled in accordance with this procedure.<\/p>\n<p><b>Submitting a complaint<br \/>\n<\/b>All complaints must be made in writing, detailing the nature of the problem encountered.<\/p>\n<p><b>Acknowledgement of receipt<br \/>\n<\/b>The manager will send an acknowledgement of receipt to the complainant within seven working days of receiving the complaint.<\/p>\n<p><b>Handling process<br \/>\n<\/b>As soon as the complaint is received, the manager begins the analysis process. This assessment must be completed within 30 days, from the time all the necessary information has been gathered. If additional time is required, the complainant will be informed. Once the review has been completed, a final, reasoned, written response will be sent to the complainant.<\/p>\n<p><b>Recording complaints<br \/>\n<\/b>Each complaint is the subject of a separate file, which includes :<\/p>\n<ul>\n<li aria-level=\"1\">The written complaint and all related elements;<\/li>\n<li aria-level=\"1\">The analysis carried out as part of the processing of the complaint, as well as related documents;<\/li>\n<li aria-level=\"1\">The final written response is provided to the complainant.<\/li>\n<\/ul>\n<p>All complaint files are kept strictly confidential and secure.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer complaints procedure\u00a0related to the protection of personal information Complaints manager Complaints are handled by the person designated as our clinic&#8217;s Privacy Officer. This person ensures that each complaint is handled in accordance with this procedure. Submitting a complaint All complaints must be made in writing, detailing the nature of the problem encountered. Acknowledgement of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1399","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer complaints procedure\u00a0related to the protection of personal information - Berio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cliniqueberio.ca\/en\/customer-complaints-procedure-related-to-the-protection-of-personal-information\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer complaints procedure\u00a0related to the protection of personal information - Berio\" \/>\n<meta property=\"og:description\" content=\"Customer complaints procedure\u00a0related to the protection of personal information Complaints manager Complaints are handled by the person designated as our clinic&#8217;s Privacy Officer. This person ensures that each complaint is handled in accordance with this procedure. Submitting a complaint All complaints must be made in writing, detailing the nature of the problem encountered. 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This person ensures that each complaint is handled in accordance with this procedure. Submitting a complaint All complaints must be made in writing, detailing the nature of the problem encountered. 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